A little help getting connected
Simple checks for the most common eSIM hiccups.
Before you start
- An eSIM-compatible, unlocked phone
- A stable Wi-Fi connection
- Your QR code or manual setup details
1. Check the basics
Connect to Wi-Fi. Check that your phone supports eSIM and is unlocked. Confirm that the plan has not expired.
2. If the QR code will not scan
Increase the brightness on the screen displaying your QR code and try again. Do not share your code publicly.
3. Try the manual install option
Use the manual setup details from your order if scanning is not possible. If the eSIM was already installed, do not reinstall it without support advice.
4. Check your data settings
Make sure the eSIM is enabled and selected for mobile data. Restart your phone. If you are still offline, contact support before deleting the eSIM.
TODO: Sample setup instructions. Verify against current devices and the final eSIM provider before publishing.