Simpli help

A little help goes a long way.

Let’s find the answer, together. Start with a topic or get in touch.

Let’s talk it through.

Whether it’s your first eSIM or a small hiccup, we’re happy to help.

Expected response: within 1 business day.
TODO: Confirm support hours and response time.

support@simpli.pk

TODO: Confirm support hours and expected response time.

Setup

What is an eSIM?

An eSIM is a digital SIM built into your phone. Instead of inserting a physical SIM card, scan a QR code to add a mobile data plan and get connected without visiting a store.

How will I receive my eSIM?

Once you have purchased successfully, we'll email you your activation instructions and QR code.

Should I use Wi-Fi to install my eSIM?

Use a stable Wi-Fi connection to install your eSIM and keep your setup details ready. Follow the guide for your phone.

Do I need a physical SIM?

No. Your phone uses a digital eSIM, so there is nothing to insert. Scan the QR code to get connected.

Plans & Payment

When does my plan start?

Your plan starts as soon as you scan the QR code and activate it. Once active, your eSIM connects to the Jazz network and your validity period begins.

Can I top up my plan?

Yes. You can top up as long as your current plan hasn't expired and still has days remaining.

Which payment methods can I use?

We accept credit and debit cards, and mobile wallets such as JazzCash and Easypaisa.

Can I request a refund?

Refund eligibility depends on whether the eSIM has been activated. The draft policy proposes full refunds for eligible unused eSIMs and case-by-case review for limited service problems after activation. Email support@simpli.pk with your order number. TODO: The refund window and processing times still need legal and provider confirmation.

Can I monitor usage?

Supported services can be monitored through the Simless.pk dashboard.

Does the eSIM include calls and SMS?

No. Our plans are data-only, with no regular calls or SMS.

Device

Will Simpli work on my phone?

Your phone needs to support eSIM and be unlocked. Use our device checker to verify that your phone is compatible. Support can vary by device variant and region.

Can I keep my usual number?

On a phone that supports dual SIM, you can usually keep your usual SIM for calls and use an eSIM for data. Check your phone settings and any charges from your existing provider.

What if my phone is locked to a network?

Our eSIM doesn't work on network-locked phones. Ask your current network to unlock your phone before buying.

Troubleshooting

My eSIM is installed, but data is not working. What next?

Check that the eSIM is turned on and selected for mobile data, then restart your phone. Do not delete the eSIM. Contact support if the problem continues.

My QR code will not scan. What can I do?

Try displaying it on a second screen or using the manual setup details. QR codes can usually be used once. If it was already installed, ask for help before deleting anything.